Privacy Policy fly88 — Malaysia User Data Protection

1 Introduction

Welcome to the fly88 Privacy Policy page. This document is a binding agreement between you as a platform user and fly88 as the data controller. This policy clearly and transparently explains how we manage the personal information you provide to us while using the fly88 platform, whether through the official website at fly88.sx, mobile app, or other related communication channels.

Your privacy is more than a legal obligation to us — it is a moral responsibility we take seriously. Every decision we make regarding data collection and use is guided by the principles of transparency, minimum necessity, and maximum protection. We only collect data that is genuinely required to provide the services you registered for, and nothing beyond that.

By registering an account or continuing to use the fly88 platform, you are deemed to have read, understood, and agreed to all terms stated in this Privacy Policy. If you do not agree with any part of this policy, we recommend that you stop using the platform and contact our support team for further clarification.

2 Data Collected

Fly88 collects various types of information to ensure the platform functions correctly, remains secure, and delivers the best possible experience to every user. The following are the data categories we collect, along with examples of the information within each category:

We does not collect sensitive data categories such as health information, political views, religious beliefs, or biometric data unless specifically required by law or legitimate identity verification requirements. Where the collection of sensitive data is necessary, you will be informed separately and your explicit consent will be sought beforehand.

3 Purpose of Data Use

Every piece of data we collect has a clear and legitimate purpose. fly88 adheres to the principle of purpose limitation — meaning your data is used only for the purposes stated and not for any other purpose without your consent. The following are the primary purposes for which fly88 user data is used:

• Account Management: Processing registrations, verifying identities, managing user profiles and enabling access to the fly88 platform.
• Payment Processing: Facilitating fund deposits and withdrawals, verifying transactions and maintaining financial records as required by law.
• Fraud Detection: Monitoring suspicious activity, preventing unauthorised access, identifying money laundering attempts and protecting platform integrity.
• Customer Support: Processing complaints, responding to enquiries and providing effective technical assistance to every user.
• Platform Improvements: Analysing usage patterns to improve performance, interface and the gaming experience on fly88.
• Service Communications: Sending important account-related notifications, relevant promotions (if you have consented) and critical policy updates.
• Legal Compliance: Fulfilling legal obligations, including reporting requirements, audits and compliance with directives from relevant authorities.

4 Data Sharing

Fly88 does not sell, rent, or disclose user personal data to third parties for marketing purposes. However, in the course of operating a safe and efficient platform, there are limited situations where sharing data with certain parties is necessary. The following are the parties that may receive limited access to your data:

• Payment Service Providers: Such as credit card processors, digital wallet providers, and partner banks involved in processing your deposits and withdrawals. Data is shared only to the extent necessary to complete the transaction.
• Gaming Service Providers: Third-party game providers that supply gaming content on the fly88 platform may receive the minimum game data required for the operation of their games.
• KYC Verification Providers: Third-party identity verification services that assist us in verifying the authenticity of documents submitted during the KYC process.
• Legal Authorities: Police, courts, regulatory bodies, or government agencies that issue valid orders or warrants requiring the disclosure of user data. fly88 will comply with all lawful orders in accordance with established legal procedures.
• Audit & Security Services: Independent security audit firms engaged by fly88 to conduct penetration testing and compliance audits to ensure our systems remain secure at all times.

All third parties that receive fly88 user data are required to sign a Data Processing Agreement (DPA) that sets out confidentiality obligations, data usage limits, and security measures that must be followed. fly88 conducts regular compliance reviews of these third parties.

5 Cookies & Tracking Technologies

The fly88 platform uses cookies and similar tracking technologies to enhance your user experience, maintain secure login sessions, and help us understand how users interact with our platform. Cookies are small text files stored on your device by your web browser.

Fly88 uses several types of cookies:

• Essential Cookies (Strictly Necessary): These cookies are required for core platform functions such as login session authentication, security and navigation. Without them, the platform cannot operate properly and cannot be disabled.
• Performance Cookies: Collecting information on how users use the platform — most visited pages, page response times and errors encountered. All data is collected in aggregate and does not identify individual users.
• Functional Cookies: Saving user preferences such as language, time zone and display settings to provide a more personalised and consistent experience on every visit.
• Analytics Cookies: Helps fly88 understand overall platform usage patterns for continuous improvement. Analytics data does not contain personally identifiable information.

You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or experience of using the fly88 platform. Full instructions for managing cookies are available in your web browser's help documentation.

6 Data Retention & Deletion

Fly88 retains user personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. Once the retention period expires, data will be securely deleted or anonymised using industry-standard procedures.

Fly88 data retention period guidelines:

• Active Account Data: Retained for the duration of the active account period plus 5 years after account closure to fulfil compliance and audit requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial reporting and anti-money laundering.
• Support Communication Logs: Retained for 2 years from the date of last communication for reference and potential dispute resolution purposes.
• Technical & Log Data: System logs and technical data are retained for 90 days and then automatically deleted unless required for an ongoing security investigation.
• KYC Documents: Retained for the period required by the regulatory authority, typically no less than 5 years from the date of verification.

7 User Rights

As a fly88 platform user, you have the following rights regarding your personal data. These rights may be exercised at any time by contacting our data protection team:

To exercise any of the rights above, please contact the fly88 data protection team via our support email. We will process your request within 14 working days and inform you of the action taken or the reason why the request could not be fully fulfilled.

8 Data Security

Fly88 implements comprehensive technical and organisational security measures to protect user personal data from unauthorised access, disclosure, alteration, or destruction. Our security systems are designed in accordance with the latest industry standards and are regularly reviewed by independent security experts.

Key security measures we have in place include:

• Data-in-Transit Encryption: All communications between user devices and fly88 servers are protected using TLS 1.3 protocol with AES-256 encryption, ensuring data cannot be intercepted during transmission.
• Data-at-Rest Encryption: Sensitive data such as banking information, KYC documents, and passwords are stored in encrypted form using industry-recognised encryption algorithms. Passwords are processed using one-way hashing techniques that cannot be reversed.
• Layered Access Control: Access to user data is restricted based on the principle of least privilege — staff can only access data necessary for their specific role. All access is logged and audited regularly.
• 24/7 Threat Monitoring: Intrusion detection systems (IDS) and intrusion prevention systems (IPS) operate around the clock to proactively detect and block attempted cyberattacks.
• Regular Penetration Testing: fly88 conducts penetration testing by independent security firms at least once every six months to identify and remediate vulnerabilities before they can be exploited.

9 Privacy Policy Changes

Fly88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to informing users of any material changes that affect their privacy rights.

When we make changes to this policy:

• The "Updated" date at the top of this page will be changed to reflect the date of the most recent revision.
• For significant changes, we will send a notification to your registered email address or display a prominent notice on the fly88 platform at least 14 days before the changes take effect.
• In cases where immediate changes are required for security reasons or urgent legal requirements, changes may take effect immediately with simultaneous notice delivered to users.
• Continued use of the fly88 platform after a policy change takes effect will be considered acceptance of the updated terms.

We recommend you check this Privacy Policy page periodically to ensure you are always aware of how we manage your personal data. A version history of this policy is available upon request through our support team.

10 Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data protection on the fly88 platform, our team is ready to assist. We handle all privacy-related enquiries with the highest priority and within the stipulated timeframe.

For requests relating to user rights such as data access, correction, or deletion, please include your full name, registered email address, and a brief description of your request to help us expedite the review and response process.